Out of Hours and NHS 111

Medical Care When the Surgery is Closed

It is usually best to contact us, your usual doctors, who hold your records and know you best.

Monday to Friday between 7.00am and 7.00pm, when we are closed call 020 8969 0808. At all other times (7.00pm -7.00am, weekends and Bank Holidays) – 111.

If someone is seriously injured or ill and their life may be at risk, it is always best to ring 999.

If you have an urgent non-emergency problem that cannot wait until we are next available, ring 111; the non-emergency helpline.

NHS 111

This service is available from 6.30pm through to 8.00am, 7 days a week.

The service also covers Bank Holidays.

NHS 111 is a service that’s been introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. Call 111 if:

  • you need medical help fast but it’s not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don’t know who to call or you don’t have a GP to call
  • you need health information or reassurance about what to do next