How to Make and Cancel an Appointment

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How to Make an Appointment

Our healthcare team comprises a wide range of professionals.

For day to day appointments you might be seen by either a nurse or a doctor depending on the nature of the problem. Our practice nurse team are specially trained to assess and treat a wide range of health conditions meaning that it will not always be necessary to see a doctor.

Find out how to make the best of your appointment

book an appointment

On the Day We offer a walk in surgery as follows:
Monday – Thursday     7.00am – 10.00am
Friday                            8.00am – 6.30pm
Telephone Consultations For help and advice, call us on 020 7727 2326.  The duty doctor will contact you anytime between 11.30am – 6.30pm and if the issue is urgent the duty doctor will respond as soon as possible so please be available to take the call.  you may also request to pre-book your telephone consultation appointment.
Evening and Weekend Availability For information on evening and weekend availability at this practice, see below
Nurse Appointments The Practice Nurses can help you with a range of issues from health management to vaccinations.
Book in Advance We reserve a few appointments for advance booking. Please phone the practice on 020 7727 2326
 for more information. These appointment can also be booked via our online services.
Out of Hours If you have an urgent health problem which cannot wait until the surgery is open please call 111
Online Services Patients can book appointments up to 2 weeks in advance and from 8pm the night before using our online booking system.
 

Access to patients

Our practice is pleased to offer patients enhanced clinical access to GPs and other healthcare professionals, including:

  • 100 clinical appointments per 1000 patients per week
  • Patients telephoning our practice will never be asked to call back. (unless the patient chooses to call back e.g. if they want to see a GP or other healthcare professional who is currently on leave)
  • We offer an open reception and telephone service from 07:00 – 18:30 from Monday to Thursday and 08:00 - 18:30 on Friday.
  • Patients can make an online booking up to 4 weeks ahead
  • Our receptionists are trained in care navigation and signposting and can provided advice about appropriate alternative services such as extended hours hubs
  • We regularly review our systems to ensure there are enough appointments to meet patient needs every week

We aim to provide the best access we can for our patients. If you have any questions or suggestions please ask a member of staff or ask to speak to the practice manager.

 

Continuity of Care

For your safety it is better for you to consult with your registered doctor for on-going problems or with the doctor who has been dealing with your problem. Therefore, unless it is an emergency and where possible, please ask to consult with the doctor who is dealing with your problem.

 

Evening & Weekend Availability

In addition, this surgery is part of the West London GP Federation, a group of practices in the local area that work together to provide evening and weekend appointments.

You must be registered with a member practice, such as this one to access these services.

The practice is part of the West London GP Federation meaning our patients have access to GP led services (this will not be your usual GP) via the Extended Hours Hubs for acute problems only.

This excludes:

  • Long-term, ongoing conditions, for example diabetes, asthma, etc.
  • Referrals to hospitals and other services
  • Investigations including blood test, x-rays, scans
  • Repeat prescriptions

Appointments are available Monday – Friday from 6:00 pm – 9:00 pm and during weekends. To access appointments from this service, call your normal surgery and request an Extended Hours appointment.

The Federation operates extended hours services from two hubs located:

  • St Charles Centre for Health and Wellbeing, Exmoor St, London W10 6DZ
  • Violet Melchett Health Centre, 30 Flood Walk, Chelsea, London SW3 5RR

NHS-West-London-CCG-GP-Access-Service-Flyer

 

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