How to Make an Appointment

PLEASE NOTE TO PROTECT ALL OUR PATIENTS WE HAVE MOVED TO TELEPHONE APPOINTMENTS and VIDEO APPOINTMENTS FOR ALL OUR  INITIAL DOCTOR APPOINTMENTS. If any patient needs to be seen face to face the doctor will arrange it on the same day or for a further more convenient day. 

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Book face-to-face or telephone appointments with your GP, nurse or clinician at a time that suits you.

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Appointments

PLEASE NOTE TO PROTECT ALL OUR PATIENTS WE HAVE MOVED TO TELEPHONE APPOINTMENTS FOR ALL OUR DOCTOR APPOINTMENTS

*** Please note: due to the current situation, we have temporarily paused our online appointment bookings. All appointments are made via telephone or please send us an E-Consult and a clinician will respond within 48 hours.  We have appointments available each week with doctors, nurses and health care assistants.

Our healthcare team comprises of a wide range of professionals.

For day to day appointments you might be seen by either a nurse or a doctor depending on the nature of the problem. Our practice nurse team are specially trained to assess and treat a wide range of health conditions meaning that it will not always be necessary to see a doctor.

Find out how to make the best of your appointment

Since the outbreak of the current Covid-19 pandemic we have discontinued the walk -in service and have now moved to TELEPHONE APPOINTMENTS AND VIDEO APPOINTMENTS FOR ALL OUR INITIAL DOCTOR APPOINTMENTS.

Currently we offer same day telephone appointments between 8am - 10am Monday - Friday and prebookable telephone appointments for the afternoon. Please contact our reception team to book your appointment. You can also use our online booking (e-Consult). This allows the doctor to triage your request and respond to you within 2 working days.

Emergencies

What is an Emergency?

Whatever the time of day, if you or someone else experiences the symptoms below and you feel it is so serious that it cannot wait, go to the nearest Accident and Emergency Department or call 999

Symptoms include:

  • Chest pain
  • Severe abdominal pain
  • Vomiting blood
  • Black stools
  • Breathlessness
  • Non-blanching rashes (the glass test)
  • Possible anaphylactic shock (swelling of mouth and throat)

If you are not sure how urgent your problem is, ask to speak to the duty doctor on the day.

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NHS 111 Urgent Care Services

Call 111 if you need medical help fast, but it’s not life-threatening. For example, if you;

  • Think you need to go to hospital
  • Don’t know who to call for medical help
  • Don’t have a GP to call
  • Need medical advice or reassurance about what to do next

Pharmacist Appointments

We have two in-house pharmacists who can help with medication and prescription queries, and who also conduct reviews of conditions such as diabetes and asthma.  Our pharmacists can also be consulted about minor ailments, just like pharamcists on the high street.  Please ask reception for an appointment.

Ask Your High Street Pharmacist

Pharmacies can help with a range of common conditions and minor illness/ injuries, such as aches and pains, uncomplicated cystitis, colds and skin rashes. You don’t need an appointment; you can just pop in, so why wait for a consultation with your nurse or doctor. Don’t miss out on this valuable service on your high street. Visit the National Pharmacy Association website for more information.

 

Access to patients

Our practice is pleased to offer patients enhanced clinical access to GPs and other healthcare professionals, including:

  • 100 clinical appointments per 1000 patients per week
  • Patients telephoning our practice will never be asked to call back. (unless the patient chooses to call back e.g. if they want to see a GP or other healthcare professional who is currently on leave)
  • We offer an open reception and telephone service from 08:00 – 18:30 from Monday to Friday.
  • Patients can make an online booking up to 4 weeks ahead
  • Our receptionists are trained in care navigation and signposting and can provided advice about appropriate alternative services such as extended hours hubs
  • We regularly review our systems to ensure there are enough appointments to meet patient needs every week

We aim to provide the best access we can for our patients. If you have any questions or suggestions please ask a member of staff or ask to speak to the practice manager.

 

Continuity of Care

For your safety it is better for you to consult with your registered doctor for on-going problems or with the doctor who has been dealing with your problem. Therefore, unless it is an emergency and where possible, please ask to consult with the doctor who is dealing with your problem.

 

Evening & Weekend Availability

In addition, this surgery is part of the West London GP Federation, a group of practices in the local area that work together to provide evening and weekend appointments.

You must be registered with a member practice, such as this one to access these services.

The practice is part of the West London GP Federation meaning our patients have access to GP led services (this will not be your usual GP) via the Extended Hours Hubs for acute problems only.

This excludes:

  • Long-term, ongoing conditions, for example diabetes, asthma, etc.
  • Referrals to hospitals and other services
  • Investigations including blood test, x-rays, scans
  • Repeat prescriptions

Appointments are available Monday – Friday from 6:00 pm – 9:00 pm and during weekends. To access appointments from this service, call your normal surgery and request an Extended Hours appointment.

The Federation operates extended hours services from two hubs located:

  • St Charles Centre for Health and Wellbeing, Exmoor St, London W10 6DZ
  • Violet Melchett Health Centre, 30 Flood Walk, Chelsea, London SW3 5RR

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